Privacy Policy
Effective Date: 11/08/2023
Royal Removal Services (“Company”, “we”, “our”, or “us”) values your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.royalremovalservices.com and any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.
I. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
Personal Data
Personally identifiable information, such as your name, email address, phone number, and physical address that you voluntarily give to us when you submit a contact form, request a quote, or communicate with us.
Usage Data
Information about how you use our Site, including your IP address, browser type, pages viewed, time spent, and referring URLs.
Cookies and Tracking Technologies
We may use cookies, web beacons, and other tracking technologies to help customize the Site and improve your experience. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site.
Mobile Number & Communications Preferences
If you provide a mobile phone number, we may collect your number, carrier, device type, and your communications preferences (e.g., consent status, opt-in/opt-out history) to support SMS/MMS messaging related to our services.
II. Use of Your Information
We use the information we collect to:
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Provide, operate, and maintain our services;
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Improve your user experience;
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Process inquiries and respond to requests;
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Send you administrative emails and service-related notifications;
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Market our services to you (you may opt out at any time);
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Comply with legal obligations and resolve disputes.
III. Sharing of Your Information
We do not sell, rent, or lease your personal information to third parties. We may share information with:
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Service providers who perform services for us, such as website hosting or marketing assistance;
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Law enforcement or legal authorities if required by law or to protect our rights;
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Successors in the event of a business merger, acquisition, or sale.
IV. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.
V. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal data, including:
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The right to access the personal data we hold about you;
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The right to request correction or deletion of your personal data;
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The right to object to or restrict certain data processing;
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The right to withdraw consent at any time (where applicable).
To exercise your rights, please contact us at support@royalremovalservices.com
VI. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
VII. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it promptly.
VIII. Changes to This Privacy Policy
We reserve the right to make changes to this Privacy Policy at any time. We will notify you of any changes by updating the “Effective Date” at the top of this page. Your continued use of the Site after changes are posted constitutes your acceptance of the updated Privacy Policy.
IX. SMS/MMS Messaging
Program Description
With your consent, Royal Removal Services may send SMS/MMS messages (the “Program”) to your mobile number for: service notifications (e.g., schedule updates, weather delays), account and billing notices, customer support, and—if you separately opt in—marketing or promotional messages.
Consent & Opt-In
You agree to receive messages when you (a) provide your mobile number and affirmatively opt in on a form or agreement, (b) text a keyword we provide, or (c) otherwise give written consent. Consent is not a condition of purchase. You may use our services without opting in to marketing texts.
Opt-Out
You can cancel at any time by replying STOP to any message. Accepted opt-out keywords include STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT. After you send STOP, we may send a final confirmation text and then cease messaging (except as permitted/required for fraud, safety, or legal notices).
Help & Support
For help, reply HELP or contact support@royalremovalservices.com. We aim to respond within 2 business days.
Message Frequency & Costs
Message frequency varies. Standard message and data rates may apply from your carrier. You are responsible for any charges. Messages may be sent using automated technology.
Carriers & Delivery
Delivery of messages is subject to effective transmission by your wireless carrier and network providers. Carriers are not liable for delayed or undelivered messages.
Data Use for Messaging
We use your mobile number and related metadata (consent status, delivery/engagement logs) to operate the Program, troubleshoot, comply with laws, and maintain records. We do not sell your mobile number. We may share it with vetted service providers (e.g., messaging platforms) strictly to deliver and manage the Program, subject to confidentiality obligations.
Privacy & Security
Your mobile data is handled under this Privacy Policy’s security measures. Do not include sensitive personal information in text messages. If you change or deactivate your mobile number, please notify us to help prevent messages intended for you from being sent to someone else.
Eligibility
The Program is intended for U.S. users 18+. By participating, you confirm you are the subscriber or customary user of the number provided and have authority to consent.
Compliance
We endeavor to operate in accordance with applicable laws (including the Telephone Consumer Protection Act) and industry guidelines (e.g., CTIA). If you believe you received texts without consent or after opting out, contact support@royalremovalservices.com.
Changes to the Program
We may modify or discontinue the Program or update these SMS terms. Material changes will be reflected in this Privacy Policy’s Effective Date, and your continued participation constitutes acceptance of the changes.
X. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Royal Removal Services
North Carolina and South Carolina