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Refund Policy

Effective Date: 11/08/2023

 

 

At Royal Removal Services, we are committed to providing high-quality valet trash, cleaning, and removal services with professionalism, consistency, and reliability. We understand that issues can arise, and we aim to address all service concerns promptly and fairly. This Refund Policy outlines the conditions under which refunds or service credits may be issued.

 

 

 

I. General Policy

 

 

Due to the nature of recurring service agreements, refunds are generally not issued for missed or unsatisfactory services unless there is a confirmed error on our part. However, service credits, partial refunds, or re-service may be granted on a case-by-case basis.

 

 

 

II. Refund Eligibility

 

 

You may be eligible for a refund or service credit under the following circumstances:

 

  • Missed Pickup or Service: If our team fails to perform scheduled service without cause (e.g., weather, access issues, non-compliance), and you report it within 24 hours, we will investigate and offer a re-service, service credit, or refund as appropriate.

  • Billing Errors: If you were overcharged or billed for services not rendered due to administrative error, a correction and refund or credit will be issued.

  • Service Cancellation with Prepaid Balance: If you cancel service and have prepaid for future dates, you may be eligible for a prorated refund based on unused service days (minus any early termination fees, if stated in the contract).

 

 

 

 

III. Non-Refundable Situations

 

 

Refunds will not be issued in the following cases:

 

  • Missed pickups due to customer non-compliance (e.g., trash not placed out on time, prohibited items, improper bags or containers).

  • Weather delays or access restrictions beyond our control.

  • Cancellations made after the billing cycle has started for that month.

  • Services performed where the customer later expresses general dissatisfaction without prior notice or documentation.

  • One-time cleaning or bulk removal services once the job has been completed and signed off (unless a documented issue is found).

 

 

 

 

IV. Requesting a Refund or Service Credit

 

 

To request a refund, credit, or re-service, please contact us within 2 business days of the issue:

 

 

 

Please include your full name, property name or address, date of the issue, and a description of the problem. We aim to respond within 48 hours.

 

 

 

V. Property Managers & Contracts

 

 

For property managers or HOAs under contract with Royal Removal Services:

 

  • All refund and service credit requests must be submitted by the authorized community representative.

  • Refunds for overcharges or service issues will be issued based on the terms of the signed service agreement.

 

 

 

 

VI. Policy Changes

 

 

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on our website with the updated effective date. Continued use of our services after policy updates constitutes acceptance of the new terms.

 

 

If you have questions about this policy or would like a downloadable copy for resident or property manager communication, we’re happy to provide it.

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